Managing Transactions

How to Refund, Void, Search, Based on the gateway you are using

• WHAT IF I DON’T KNOW THE TRANSACTION ID/SERVICE DATE OR LAST NAME OF CUSTOMER, CAN I SEARCH BY FIRST NAME OR ADDRESS?
• MERCHANT ACCOUNT INDUSTRY LANGUAGE
• HOW DO I REFUND A CREDIT CARD OR ELECTRONIC CHECK TRANSACTION?
• HOW DO I VOID A TRANSACTION?
• HOW DO I SEARCH FOR A SPECIFIC TRANSACTION?
• IS A BUSINESS LICENSE NEEDED TO USE THIS SERVICE?
• IS THERE 24 HOUR PHONE SUPPORT?
• WOULD I BE LIABLE FOR ANY DISPUTED TRANSACTIONS FROM MY CLIENTS?
• CAN I PROCESS DEBIT CARDS?
• WHERE IS ALL MY CUSTOMER/CLIENT INFO BEING STORED?
• CAN A CHECK BOUNCE OR BE FRAUDULENT AND IF SO HOW DOES THAT AFFECT ME?
• IF I PUT IN A SALE DO I HAVE TO THEN ALSO AUTHORIZE IT SEPARATELY?
• WHAT IS AN AUTHORIZATION?
• CAN THE EPD GATEWAY BE USED INTERNATIONALLY?